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Cancellation and Refund

Cancellation and Refund Policy

Last updated: 24 Jan 2024

### 1. Cancellation Policy

#### 1.1 Order Cancellation by Customer

Customers may request the cancellation of an order within a specified time frame after placing the order. The cancellation window and eligibility criteria for cancellation will be clearly communicated during the checkout process and in the order confirmation email. After this time frame, orders are processed for shipping and cannot be canceled.

#### 1.2 Order Cancellation by Sidra Store

Sidra Store reserves the right to cancel an order if:

- The product is out of stock or unavailable.

- The customer's billing information is not verifiable.

- There are errors in product pricing or description.

- Fraudulent or suspicious activities are detected.

In the event of order cancellation, customers will be notified promptly, and any payments made will be refunded in accordance with our refund policy.

### 2. Refund Policy

#### 2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

- Order cancellation within the specified time frame.

- Product returns due to manufacturing defects or quality issues.

- Non-receipt of the ordered products.

#### 2.2 Refund Process

Customers must contact our customer support team to initiate the refund process. To process a refund, we may require proof of purchase, order details, and clear evidence of any product defects or issues.

Refunds will be processed using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be completed.

#### 2.3 Non-Refundable Items

Certain products or services may be non-refundable. Any such exceptions will be clearly communicated at the time of purchase.

### 3. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact our customer support team at WhatsApp +91 82355 71242

By placing an order on Sidra Store, you acknowledge and agree to the terms outlined in this Cancellation and Refund Policy.